Responsible Gaming

Gaming Should Be Entertainment, Not Income

Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The odds are always in favour of the casino, and you should never gamble more than you can afford to lose.

Remember: gambling is a game of chance. Please play responsibly and within your means.

Age Verification

You must be 18 years of age or older to gamble online in New Zealand. If you are under 18, please do not attempt to access gambling services. We take age verification seriously and comply with all NZ Department of Internal Affairs regulations.

Warning Signs of Problem Gambling

If you experience any of the following, you may have a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for bills, rent, or other essential expenses
• Hiding your gambling activity from family, friends, or partners
• Spending more time or money gambling than you intended
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money to gamble or pay gambling debts
• Neglecting work, study, or personal relationships due to gambling
• Lying about the extent of your gambling
• Feeling that gambling is your only way to escape problems or stress

If you recognise any of these signs, it's important to seek help immediately.

Self-Help Tools & Responsible Gaming Features

Most reputable online casinos offer tools to help you manage your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
• Loss Limits: Set a maximum amount you're willing to lose per day, week, or month
• Reality Checks: Receive pop-up reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling sites
• Time Limits: Set automatic session time limits to encourage breaks
• Account Cooling Off: Take a break from gambling for a specified period

Use these tools to maintain control over your gambling habits.

Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, help is available. Contact these organizations:

New Zealand

• Problem Gambling Foundation (Aotearoa)
  Free helpline: 0800 664 262
  Website: www.problemgambling.nz
  Email: [email protected]
• Gambling Helpline (Ngā Kaupapa Tūturu)
  Free phone: 0800 654 655
  Available 24/7, confidential support for problem gamblers and their families

International Support (if needed)

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org

Need Help?

If you're struggling with gambling, please reach out for help today. There is no shame in seeking support—problem gambling is a recognized health condition, and professional help is effective.

Contact the Problem Gambling Foundation on 0800 664 262 or the Gambling Helpline on 0800 654 655.

Your wellbeing is important. Help is available, and recovery is possible.