What does the delivery cost?
We offer COURIER DELIVERY within New Zealand on all orders.
How long does it take to get my order?
Orders are packed on Monday - Wednesday each week and you can expect to receive your goods within 5-7 working days of having placed your order. After 2pm on Wednesday, orders will go out the following Monday. If you are a rural delivery this may be longer depending on your area.
Where can my products be delivered?
Currently, products can be shipped to New Zealand residential and business addresses, sorry no PO Boxes.
Do you ship Internationally?
For any enquiries regarding international deliveries outside New Zealand, please email with the items you would like to firstname.lastname@example.org with your shipping address, and we will respond with a personalised shipping estimate
Do I have to sign for the product(s)?
Yes, you do.
Would the product(s) fit through the mailbox?
Unfortunately, it will not fit through a standard mailbox and we do require a signature. However, If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your parcel. The courier driver if they can't find a safe place to leave it will leave a card with their details.
What do I do if my product(s) haven't arrived?
Because we send all your products via courier, however, they may occasionally be held up. If it’s well overdue, please send us a note at email@example.com or call our customer team on 03 4241885.
What if my product(s) is lost in transit?
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 working days. We cannot accept responsibility for your parcel once delivery has been made or you have directed us to a safe place to leave it.
What if my product(s) arrive and are damaged?
We guarantee the highest quality of all our products and strive to ensure our customers’ satisfaction. If you are not completely satisfied with your purchase you will be entitled to a refund or return based on the complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by The BeeKeepers Honey and the buyer is unsatisfied, we are not responsible for refund. Exchanges are granted on a case-by-case basis. For further information, please email firstname.lastname@example.org