FAQ

Our “raw” honey has not been heated to the point of pasteurization (no higher than 48°C) meaning the naturally occurring enzymes, vitamins and minerals are preserved and you get the full benefits of them from eating raw honey. For more info on the difference between Pure, Raw and Creamed honey, check out our blog here.

The colour and flavour of honey differs depending on the nectar source (the blossoms) visited by the honey bees. Honey colour ranges from nearly colourless to dark brown, and its flavour varies from delectably mild to distinctively bold, depending on where the honey bees buzzed. For more info on this, check out our blog post here.

We offer COURIER DELIVERY within New Zealand on all orders. The shipping cost is calculated at check out.

Orders are packed on Monday - Wednesday each week and you can expect to receive your goods within 5-7 working days of having placed your order.

After 1pm on Wednesday, orders will go out the following Monday. If you are a rural delivery this may be longer depending on your area.

Currently, products can be shipped to New Zealand residential and business addresses, sorry no PO Boxes.

For any enquiries regarding international deliveries outside New Zealand, please send an email with the items you would like to info@thebeekeepershoney.nz, along with your shipping address and we will respond with a personalised shipping estimate.

Yes, you do.

Unfortunately, it will not fit through a standard mailbox and we do require a signature. However, if you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your parcel.

If the courier driver can't find a safe place to leave it, they will leave a card with their details.

We send all your products via courier and they may occasionally be held up.

If it’s well overdue, please send us a note at info@thebeekeepershoney.nz or call our customer service team on 03 424 1885.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 working days.

We cannot accept responsibility for your parcel once delivery has been made or you have directed us to a safe place to leave it.

We guarantee the highest quality of all our products and strive to ensure our customers’ satisfaction. If you are not completely satisfied with your purchase you will be entitled to a refund or return based on the complaint.

If an item is damaged during shipping, a replacement item will be sent free of charge.

If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by The BeeKeepers Honey and the buyer is unsatisfied, we are not responsible for refund.

Exchanges are granted on a case-by-case basis.

For further information, please email info@thebeekeepershoney.nz.